• Head of Operations
  • Careers24 Nigeria • Nigeria
  • Market Related
  • Permanent position in the Agriculture sector
  • Posted by Careers24 Nigeria on Wednesday, December 6, 2017 Reference 311452
  • Apply before: Sunday, February 4, 2018 - 18 Days left

About the Company:

Babban Gona is a high-impact, financially sustainable and highly scalable agricultural social enterprise that is part-owned by the farmers we serve. In recognition of the impact it has achieved thus far, it is the first for-profit social enterprise in history and the first Nigerian organisation to receive the prestigious Skoll Award for Social Entrepreneurship. The Skoll Award for Social Entrepreneurship is considered the equivalent of the Nobel Peace Prize in the Social Entrepreneurship industry. We developed and grew the agricultural franchise model in partnership with our Board Chairman His Highness, Muhammad Sanusi II (Emir of Kano), Nestle, DfID, AGRA, BMGF, Skoll, GIZ, USAID and Rockefeller Foundation amongst others. We franchise thousands of mini farmer cooperatives across Northern Nigeria using an innovative and internationally recognized agricultural franchise model. Through these franchises, Babban Gona has cost-effectively provided high-quality inputs, credit, training and development, and marketing services to over 31,000 smallholder farmers, enabling them to double their yields and increase their net incomes 2.8 to 3.5 times greater than the average farmer, while maintaining 99.9% loan repayment rate.

To date, Babban Gona has recorded great success: Impact Metrics ▪ 2.8 - 3.5X Increased Net Income ▪ 200,000 Rural Men, Women and Children Provided Access to Healthy Food ▪ 27,000 Ha Under Sustainable Cultivation Sustainability Metrics ▪ 46,000 Profitable Loans Disbursed ▪ 99.9% Loan Repayment Rate Scalability Metrics: ▪ 250X Growth within last 5 years ▪ $10,500,000 in Debt Raised 1,000,000 Farmers Targeted by 2025


About the Position: Do you want to change the world by enabling 1 million people lift themselves out of poverty by 2025? Do you want to build Africa’s largest farmer service operation, of nearly 5,000 passionate and committed team members, delivering yield enhancing services to a million of smallholder farmers? Do you want to build one of Nigeria’s largest supply chains capable of moving hundreds of thousands of metric tons of farming products to a million smallholder farmers? Do you want to build Africa’s leading commodity trading organization, storing and marketing millions of metric tons of produce? If you answered yes to these questions join our team.

  • Babban Gona seeks a passionate leader as our Head of Operations.
  • We are seeking a driven, and knowledgeable professional with demonstrated leadership experience in managing large complex operations, coupled with experience across sales, administration, human resources and procurement.
  • The Head of Operations will manage a diverse team spanning our agricultural services team delivering agricultural products and services to thousands of Smallholder Farmers, Agricultural Commodity Sales, Inbound and Outbound Logistics, Warehouse/Inventory Management, Procurement, IT, Administration and HR. The Head of Operations will work closely with the Managing Director to create and execute on the vision, identify deliverable gaps and put in place appropriate structures and policies to enable the organisation to continue to scale.
  • They will also be responsible for developing long-term relationships with external stakeholders such as input providers, human development practitioners, equipment and office resources providers etc. As part of the leadership of the organization, the Head of Operations will support overall strategic and operational decision-making, in addition to fulfilling stewardship responsibilities within their division. 



  • Design and lead the operations of the entire organization with the overall aim of delivering a high level of service that meets organizational, farmer and employee needs, while maintaining the balance between risk, cost and service objectives
  • Develop best practice processes to deliver standardized and efficient services across the operations.
  • Stay up to date with trends and developments within functional areas of expertise by researching and deploying best practices of similar and successful companies as benchmarks
  • Develop and maintain metrics as well as analyze data to assess performance and implement improvements across the operation
  • Promote and lead a culture of structured Continuous Improvement through simplification, standardisation and automation
  • Own the service level agreement (SLA) obligations for shared services in line with cost, quality and control requirements
  • Ensure compliance with applicable laws and regulations. Agricultural Services
  • Create and execute dept. strategy to manage the seamless delivery of yield enhancing agricultural products and services to thousands of smallholder farmers on credit.
  • Inspire and lead a team of thousands of field officers, to go above and beyond to support our smallholder farmer customers.

Commodity Sales

  • Manage a sales organization to establish and honour forward contracts and sales relationships with leading food company’s.
  • Drive effective sales of hundreds of thousands of metric tons of agricultural products, enabling the organization to optimize value for our smallholder farmer members.

Supply and Distribution 

  • Create and execute dept. strategy to manage the seamless receipt and distribution of inputs and harvest services to farmers and ensure delivery of farmer produce to customers.
  • Direct inventory management by supervising inventory reconciliation and reporting, as well as supervising produce storage to minimize post-harvest losses or over- and under-capitalization
  • Oversee Enhanced Warehouse Receipts programme by planning logistics and produce shipments to customers.

Information Technology

  • Lead an enterprise development team to build and manage applications to improve the efficiency and effectiveness of the company’s operations.
  •  Identify and address operational areas of improvement and bring to realisation the relevant technological interventions required to overcome them

Human Development 

  • Lead the strategy and execution of the Training and Development and Human Resources function
  • Oversee the delivery of the Training and Development of farmers via the Farm University  Platform including onboarding members, designing relevant modules, planning logistics and ensuring relevant best practice methods are taught
  • Drive the Human Resources function strategy to attract exceptional talent and develop a talent management process aimed at increasing employee success and satisfaction.


  • Develop and implement organizational strategies for procuring storage and harvest equipment, agricultural inputs, insurance and office equipment
  • Liaise with various departments to determine their equipment and service needs to enable cost planning and sourcing
  • Nurture relationships with suppliers while identifying and researching potential new suppliers, including vendor and contract management ▪
  • Negotiate the best prices for the organisation bearing in mind quality, quantity, time and location
  • Identify and realize cost-saving and cost-reduction opportunities


  • Oversee coordination of office activities and smooth running of operations to drive sustainable growth and ensure efficiency and compliance to company policies
  • Supervise execution of administrative tasks and implement effective administrative system, ensuring staff have adequate support to work efficiently.
  • Oversee creation and updating of records/databases with personnel, financial and other data
  • Maintain a safe and secure work environment and ensure general welfare across the organization; identify additional service offerings, department needs or opportunities for improvement ▪
  • Submit timely reports and prepare presentations/proposals as assigned, to track performance or management of business operations
  • Ensure proper allocation of resources and provide an effective support system while balancing staff needs and economic production

Qualifications and Experience:

  • Bachelor’s degree, Master’s degree preferred.
  • Minimum of 3 years leading Operations for logistically and operationally intensive business
  • Minimum of 10+ years of overall progressive experience in Commodity Sales, Agricultural Services, Procurement and Supply & Distribution
  • Demonstrable ability to lead and manage staff across various functions
  • Ability to engage at executive levels and collaborate across business units and functional partners
  • Experience in managing high volume transactions across a branch network of warehouses in remote areas
  • Experience in managing network of transport contractors ▪ Proven strategic influencing, networking and stakeholder management skill
  • Outstanding track record in leading service, process and system improvements ▪ Strong analytical, problem solving and organisational skills
  • Advanced proficiency with and extensive skills in MS Excel
  • Ability to work independently and handle multiple projects ▪ Proven ability to manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added tasks
  • High level of integrity and objectivity anchored by their fundamental professional competence and due care, confidentiality, and professional behaviour
  • Effective attention to detail and a high degree of accuracy
  • Experience in managing agricultural commodities 

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